Contact

Talk to the people who pour it

Order questions, scent advice, wholesale, custom labels — it all comes to the same small team, and we answer every message ourselves.

Replies within 1 business day Mon–Fri, 9am–5pm EST Real person, not a bot

Send us a message

Fill in what you can — the more detail, the faster we can sort it out.

First name

Last name

Email

Phone (optional)

What's this about?

Order number (if you have one)

You'll find it at the top of your confirmation email.

Message

We reply within one business day, Monday through Friday.

Email us

Best for order questions and anything with photos attached.

[email protected]

Call or text

Quickest for a same-day answer during studio hours.

(555) 000-0000

Studio hours

Monday – Friday9am – 5pm EST
Saturday10am – 2pm EST
SundayClosed — pouring day off

Local pickup

Order online and collect from the studio — choose "Local pickup" at checkout and we'll text you when it's ready.

Checking on a delivery?

Tracking updates land in your email the moment your parcel is scanned. Track it yourself before writing in — it's usually faster.

Track your order

Straight to the right inbox

Working with us on something bigger?

Skip the general queue and write to the person who handles it.

Customer care

Orders, shipping, returns, damaged items and scent recommendations.

[email protected]

Wholesale & stockists

Line sheets, case pricing and lead times for boutiques, salons and gift shops. Minimum order is 24 units.

[email protected]

Custom & private label

Weddings, corporate gifts and your own branded label. Allow 3–4 weeks from approved artwork.

[email protected]

Before you write

Answers to the usual questions

How long until my order ships?

In-stock orders leave the studio within 1–2 business days. Once it's on the way you'll get a tracking email — delivery is typically 3–5 business days in the U.S.

My candle arrived cracked or the jar broke. What now?

Email us a photo of the item and the box within 7 days of delivery and we'll replace it — no need to send anything back.

Can I return a candle I didn't like the smell of?

Unlit, unused items can come back within 30 days for a refund. Once a wick is burned we can't resell it, so we'll swap the scent instead on your next order.

Do you ship outside the United States?

We ship across the U.S. and to Canada. For anywhere else, write to us with your address and we'll quote the shipping before you order.

Can I change or cancel an order I just placed?

If it hasn't shipped, yes. Send your order number as soon as you can and we'll catch it before it goes out.

Do you make custom scents or private label candles?

We do. Tell us the quantity, the scent direction and your deadline, and we'll come back with options and pricing. Custom runs start at 50 units.

How do I get the longest burn out of a candle?

Trim the wick to a quarter inch before every burn, and let the first burn go until the melt pool reaches the edge of the jar — usually 2–3 hours. That prevents tunnelling for the rest of its life.